personal data & cookies
The NellaSkin Company (XRB LLC) respects your concerns regarding the protection of your privacy and your personal data. Your personal data is processed by NellaSkin in its capacity as data controller.
NellaSkin · XRB LLC · STE 902, 20200 W Dixie Hwy, Miami, FL 33180
This policy explains how NellaSkin uses your personal information collected when you use the nellaskin.com website, including mobile and tablet versions, and when you interact with us. It also covers the use of cookies and the means at your disposal for exercising your rights.
By using our website, you accept the terms of this policy and consent to the collection and processing of your personal data. In case of disagreement, please do not use our website or contact us. We may modify and update this policy. We invite you to review it periodically.
1. Cookies
"Cookies" are alphanumeric identifiers placed on your device through your browser to recognize your browser and provide personalized services. We use cookies to memorize your preferences and optimize your experience.
Session Cookies
Used to ensure smooth browsing. They do not keep personal information and are limited to the user session.
NellaSkin Cookies
- NellaCountry (3 months) — memorizes your preferred language
- NellaSubscriber (30 months) — prevents newsletter pop-up from reappearing
- NellaPush (24 hours) — identifies visitors from specific marketing campaigns
Analytics Cookies (Google Analytics)
Used to analyze traffic, browser use, visitor counts, and orders. This helps us improve our website and shopping experience. No confidential information is recorded.
Third-Party Cookies
Partner companies may use cookies for targeted advertisements. Each company uses its own tracking cookies. No confidential information is recorded. Duration: 1 session to 3 years.
Cookie Configuration
Most browsers accept cookies by default. You can configure your browser to refuse cookies via your browser's Help section. Disabling all cookies may prevent you from using our website under normal conditions.
2. Information We Collect
Information You Provide
We collect information you provide when you create an account, make purchases, subscribe to emails, participate in promotions, contact customer support, or interact with us. This includes:
- Identification and contact information (name, date of birth, address, contact details)
- Transaction information (selected items, shipping/billing address, payment method)
- Preference information
- Contact history with customer service
- Product reviews
Information Collected Automatically
- Connection data: device info, browser type, IP-based location, access times, pages visited
- Browsing data: cookies and tracking technologies to analyze interactions and personalize offers
Information From Partners
We may obtain information from postal services, third-party partners, and social networks where you have authorized data sharing.
3. Purpose of Data Collection
- Website functionality and security
- Order processing (payment, delivery, invoicing)
- Fraud prevention and security incident management
- Personalizing your online experience
- Managing customer relationships and loyalty
- Customer service optimization
- Dispute management
- Legal compliance
4. Data Retention
| Data Type | Retention Period |
|---|---|
| Account & website usage data | 3 years from last activity |
| Order data | 3 years from last order (then anonymized) |
| Analytics & navigation cookies | 13 months |
| Prospect/customer data | 3 years from collection or last contact |
| Legal compliance data | Per applicable legislation |
5. Your Rights
You can unsubscribe from marketing communications at any time by clicking the link at the bottom of our emails or by contacting us. You have the right to access, rectify, delete, limit, port, and oppose the processing of your data. You may also provide instructions regarding your data after death.
6. Contact
For questions or complaints regarding this policy:
NellaSkin Consumer Service
XRB LLC · STE 902, 20200 W Dixie Hwy
Miami, FL 33180
contact@nellaskincare.com