faq's

Does NELLA Work?

Yes! Our business wouldn’t be booming if it didn’t! We are so confident it will work, we provide a 60-day money back guarantee to all our customers!

Are there any harmful ingredients in NELLA?

No. Again, there are no parabens, perfumes, or harmful chemicals used in NELLA. We strictly use all-natural ingredients to get you the results you desire.

How exactly does a skin lightening serum work?

Lightening serums are created to stop the production of excess melanin (pigment that causes color in skin) in the formation of new skin cells. As the body naturally sheds old skin cells, the new skin cells that have less melanin in them produce a lighter skin tone.

Can NELLA be used on any skin tone and type?

Yes. NELLA can be used by men and women of all races and varying skin types.

Can I use NELLA if I am pregnant?

No. Generally speaking, it is not advisable to use too many skin care products during pregnancy or breastfeeding given that skin care chemicals can be absorbed into the bloodstream. Also, pregnancy hormones often result in discoloration of the skin, even after pregnancy, so it is best to wait until you are done breastfeeding to begin safely applying NELLA.

When should I stop using NELLA?

Use as directed, until the desired skin tone has been reached.

Can I modify my order after placing it?

Unfortunately, we cannot modify or cancel orders after they have been placed. Please make sure all your order details are correct before placing an order.

Can I buy NELLA in my country?

We ship NELLA Skin Care worldwide; however, you’re responsible for assuring the product can be lawfully imported to the destination country.

Can I change my shipping details after I place my order?

We cannot change the shipping address for you after you’ve submitted your order. If you need to update the shipping address and the item hasn’t shipped yet, you’ll need to request a cancellation and order again. We don't promise that we'll be able to cancel or modify orders after it has been placed, as orders can already have been packed and picked up by the carrier. We'll try our best to cater to your needs.

Payments

We accept all major credit and debit cards via our secure online payment provider, as well as payments via PayPal.